Best Practices: Maximizing Your Team Member Survey
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Staffing issues are a top challenge faced by most casino companies, especially when labor shortages make the challenge even more critical. That’s why it’s more [...]
Six Casino Trends for 2023
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The economy is lurching along in fits and starts. Some companies are doing better than expected. Some companies are not. The test all casino and [...]
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The Three “D’s” of Surveillance
In the movie Dodgeball, the fictional dodgeball all-star Patches O’Houlihan talks about the “Five D’s of Dodgeball: Dodge, Duck, Dip, Dive and Dodge,” the joke [...]
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Indian Gaming Association Update
As we move into 2023, we celebrate the resurgence of Tribal Government gaming and, at the same time, continue to stay focused on the challenges [...]
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OIGA: A Look Ahead for 2023
As we turn the corner into a New Year and bid farewell to 2022, the Oklahoma Indian Gaming Association is in full planning mode, pinning [...]
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Build Versus Buy Systems
Sponsored Content by QCI Build Versus Buy Systems There are two quite different approaches to gaining a new system: build versus buy and introduce vendors, [...]
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Are You Feeling Overwhelmed, Even Though Everything “Feels” Fine?
“Everything is going so well! I don’t understand why I am upset,” my client said in a deeply troubled voice. He had risen through a [...]
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The Value of Your Player Data Just Increased
Sponsored Content by Red Circle Learn more about optimizing your business operations, contact Red Circle today! Change is kinda scary, right? But you can’t really avoid it. [...]
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Tribal Leadership Embraces Strategies for Operational Excellence
Many major gaming and hospitality organizations have been utilizing Strategic Lean Operations Management with great success. Starwood Resorts was the first in the industry to [...]
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More Ways to Discover and Retain Talent
We’re all dealing with a workforce shortage and the difficulty of finding and retaining marketing talent in this current job climate. Now is the time [...]
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The Why of Sports Betting – Part II
In the Why of Sports Betting – Part I, we focused on where sports betting fits into the casino industry. After establishing this as an [...]
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Not Your Father’s Security & Surveillance Department Anymore!
The casino security and surveillance world is much different than it was even ten years ago, let alone 30. We just don’t worry about what [...]
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TG&H Value Add: Audit Checklist for Player Development
How’s your player development plan for the new year? You know, the plans for making your player development more targeted towards driving incremental revenue from [...]
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Developing Your Hispanic Entertainment
In today’s casino entertainment, we are challenged by the constant need to expand our horizons just to keep pace with the country’s growth and diversity. [...]
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Are Yearly Reviews Effective?
It doesn’t matter what part of the country I’m in, every property is asking the question, “Are yearly reviews effective anymore? They take up so [...]
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Insights: Indian Gaming Cost of Doing Business Report
Sponsored Content by Wipfli Written by: Grant Eve, Partner, Tribal Gaming Industry Leader Wipfli LLP How do you know when something is normal? In terms [...]
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Food and Beverage Is the Area of Most Concern for Internal Theft and Fraud
The art of knowing what is happening behind your back is limited to a few elementary school teachers and, perhaps, your mother, who always seemed [...]
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An Open Letter to Management
Dear Bosses, We, your dedicated team members, feel it is far past time for us to share with you some of the ways that we [...]
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Akwesasne Mohawk Casino Resort: Launching an Immersive Leadership Development Program During Crisis
Raving CEO, Deana Scott Interviews Maryellen Cooke, Talent & Leadership Development Manager, and Marvin Phillips, Casino Resort Director of Information Technology, Akwesasne Mohawk Casino Resort [...]
