Mike and Me: Sharing a Mentor’s Ideas in His Own Words
Articles
My first meeting with Mike Meczka in the 1990’s concluded with Mike telling me to check out “24/7 Polka Heaven,” an online polka station that [...]
An Industry Expert on the Current Challenges of Guest Service and Player Development
Articles
Steve, we’re back to some casinos cancelling concerts and changing some group events. At the National Indian Gaming Association Tradeshow this past July, I don’t [...]
Leadership & HR
Augustine Casino Acknowledging Frontline Workers with Life-Changing “Hero” Pay
Our feature interview for our Fall 2021 issue focuses on a casino, once called the “”the most modest casino in the Palm Springs area” and [...]
Articles
The Importance of Setting Boundaries for Hosts
Hosts are dealing with so many different types of people, both internally and externally, every minute of every day and they must have excellent communication [...]
Articles
Tribal Employers Taking Control of their Healthcare
Sponsored Content by Face Rock Enterprises When it comes to rising healthcare costs, no employer is immune, but Tribal employers have distinct advantages over private [...]
Gaming Operations
Three Reasons to Make Your Move on Prism VXP™
Sponsored Content By Incredible Technologies (IT) Incredible Technologies (IT) is ushering in the next generation of Incredible innovation with the launch of its new platform [...]
Articles
Are We Lucky Bystanders of Macroeconomic Effects?
This past August was an interesting month with the opportunity to start traveling a bit more to casinos around the country, as well as having [...]
Articles
OIGA 2021: A Joyful, Careful Reunion for the Tribal Gaming Industry
The feeling of joy and reconnection could be felt throughout our three days together in Oklahoma City in August. Everywhere we turned, people were elbow-bumping, [...]
Gaming Operations
Understanding AAA Diamonds and “Inspected Clean”
Sponsored Content by Midwest Pathogend Services Now more than ever, guests want peace of mind when choosing where to stay. AAA has enhanced their inspections [...]
Articles
Tribal Casinos & Music Fans Come Together to Raise $10K for Native Youth
What do you get when you bring together Tribal casinos, famous music acts, 15 autographed guitars, and a worthy cause? A rockin’ fundraiser raising critical [...]
Articles
Hospitality: Making Things Right Versus Making People Right
I have the privilege of serving many Tribal casinos and when asked to help them improve their hospitality service, I find myself trying to solve [...]
Project Development
Economic Diversification: A Definite Egg in Your Basket!
Sponsored Content Bold Concepts Economic Diversification is important when considering sources of revenue streams for Tribal entities. One of the better sources is the federal [...]
Articles
Got Thrown Under the Bus or Betrayed at Work?
Betrayed. You know the devastating feeling of the proverbial stab in the back or being thrown under the bus. First, there is a wave of [...]
Leadership & HR
Five Ways Digitalizing Team Member Communications is Benefitting Tribal Hotels Amidst the Labor Shortage
Sponsored Content Beekeeper The COVID-19 pandemic has proven how important communication has become for the hospitality industry. As business continues to improve at Tribal hotels [...]
Articles
NIGA Update – Fall 2021
The summer months have come and gone, and as we approach the end of the year, Indian Country is continuing to work through the steepest [...]
Leadership & HR
The Reality and Impacts in Extended Turbulent Times – Interview with Paula Allen
Paula Allen, Enrolled Tribal Citizen of Jamestown S’Klallam Tribe and Director of Leadership Development and Guest Services, 7 Cedars and Raving Partner — Leadership [...]
Articles
Survey Says! Takeaways from the IACSP National Casino Surveillance Survey
We are proud to announce that we recently completed the first ever Surveillance Survey. This was a joint effort and sponsored by the International Association [...]
